Find answers to frequently asked questions about Gideon John London.
What is the standard cost for posting and packaging?
Postage and packaging is free world wide.
Parcels are sent by Royal Mail First Class Recorded post, which need to be signed for upon delivery.
What is your refund policy?
If you are not happy with any item please return it to us within 14 days and we will refund the cost of the goods or provide an exchange.
Please note we can only accept items back in perfect condition. We recommend that items should be carefully wrapped and sent back using registered mail to provide you with proof of dispatch and delivery.
Please enclose your contact details.
Return postage will only be refunded if an item is faulty. Our aim is to make this process as simple as possible.
How long will it take for my order to arrive?
We strive to dispatch orders within 24 hours of receipt, although this is not always possible.